The Company: After Hours Creative Limited
The Customer: User or viewer of our website
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern After Hours Creative Limited's relationship with you in relation to this website.
The term 'Company' or 'us' or 'we' refers to the owner of the website, company registration number is 6857235. The term 'you' or 'customer' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without After Hours Creative's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Colour printing process
1. After Hours Creative make all reasonable efforts to obtain the best possible colour reproduction of the Customers work, but colour variation is inherent in any printing process. There is no guarantee in exact match,colour or texture supplied by the customer.
2. There should be a minimum of 3mm bleed around the finished artwork.
3. The artwork should be in Press ready PDF (fonts embedded or outlines) format in CMYK with minimum 300dpi resolution. We process only in CMYK format. If there are any spot colours in the artwork, it will be converted to CMYK. We cannot take responsibility for colour reproduction of RGB files.
4. Our Standard Business Card size is 85mmx55mm. All cards other than this size will be scaled to 85mmx55mm. If you still require a non-standard size, please email quotes to design@ahcstudio.com. We don’t proof for business cards, the supplied artwork will be proceeded to print.
5. For over-sized folders, we recommend that the job takes lamination if there is a solid image, otherwise the possibility of cracks on the spine is greater. So we don’t carry the consequences of the cracking if there is no lamination.
6. The orientation of the booklets is portrait. If you require a landscape booklet, please obtain confirmation of price from After Hours Creative Ltd. For booklets all PDF's should be single page and not created as spreads with registration marks (trims).
7. Turn Around Time (TAT) starts from the date of approval and ends at the date of dispatch from After Hours Creative Ltd. For the detailed information please refer FAQ.
8. All jobs must be placed before 1pm and approved before 2pm of the same workingday, we process the job on same working day itself except for faster delivery orders,which must be placed before 11.am. and should be approved before 12pm of the same day of placing the order. For the no proof required jobs, the cut off time for placing the order is 2pm.
9. If the job requires a soft proof (PDF), the email address should be correct to get the proof on-time. We are not responsible for the failure of the mail delivery due to the incorrect email address.
10. We use reputed courier companies to ship the jobs. But it’s not free when the courier is late and we will not be held liable for courier underperformance.
11. If you have any complaints about the damage and missing contents of the job, it should be reported to us within 12 hours of delivery. Any claims after this period will be rejected. Once a shortage is agreed on a job with After Hours Creative Ltd then the shortage may be reimbursed on a pro-rata basis.
12. You will be emailed the tracking number and courier company details when the job is dispatched from After Hours Creative Ltd. If the delivery attempt is failed, the job is sent back to us. You will be charged the cost of all re-delivery attempts. It would be helpful if you could supply a contact telephone with your job.
13.Please ensure all contents are checked on delivery for any damage etc. The proof of delivery docket must be signed as “damaged product” if it is damaged. If you do not do this, then we cannot make a claim, which means you will not get a reprint or refund of the job.
14. UK VAT at the Standard Rate will be added to the price of the job where UK VAT is applicable. A leaflet which is ordered can become VAT-able after the artwork is supplied if, for example, it is a form or voucher. In these types of cases we will add VAT when the order is completed. Comprehensive details on VAT regulations can be found on the H.M. Revenue & Customs website.
15 Prepaid orders cancelled: Where no fault exists on the part of After Hours Creative Ltd, where a refund has been agreed by After Hours Creative Ltd, the amount will be refunded less a 3% fee which is levied on After Hours Creative Ltd on placement of the order.
16. If the job has been approved & subsequently cancelled, it may have been plated. After Hours Creative will recover the cost from you for each set of plates made for the job at £70 per set.
17. We will discount expedited jobs to the standard price, but we will not discount the standard price. Delivery schedules are indicative rather than a guarantee of performance.
18. We will charge 8% interest on all overdue accounts.
Printing
All artwork designed by After Hours Creative Ltd will need to be approved before printing.
Samples supplied by customers may be presented in any form, either by email in pdf, jpeg or tiff or by hard copy via post.
You must own the Copyright to any text, photos, illustration or other artwork or written permission from the Copyright owner. This responsibility lies with the Customer and After Hours Creative Ltd accepts no responsibility for breach of Copyright by the Customer.
Artwork supplied must be the correct size, resolution, layout, colour and all details checked and correct.
A design fee will be charged for Full Design of artwork or any changes, Customers must check artwork before submission.
Colour printing process. The Company make all reasonable efforts to obtain the best possible colour reproduction of the Customers work, but colour variation is inherent in any printing process. There is no guarantee in exact match, colour or texture supplied by the Customer.
Cancellation of printing (see Cancellation section C).
Proof approval and return policy
All jobs MUST be 'proof approved' before printing, with the exception of business cards. After Hours Creative Ltd, do NOT offer returns because all jobs are printed to customer specifications, have been 'proof approved', and cannot be resold. We do not offer exchanges or refunds.
By placing a business card order, you are accepting that the artwork has been approved by you, and After Hours Creative Ltd, do not accept responsibility for incorrect business cards. The job must be returned to receive a credit. PLEASE NOTE: We do not accept responsibility for any courier issues, once the job has left our premises. We will not accept LIABILITY for any consequential loss due to late delivery. Short shipments will receive a pro-rata credit and will not be reprinted.
Payment information
When ordering via our website, payment may be made via credit card, debit, or paypal, when a job has been placed and paid for we will send updates on the status of order via email.
Delivery information
All prices INCLUDE delivery to the UK mainland. We use reputable carriers to deliver all our goods.
If you require special delivery instructions or need to ship anywhere outside the UK mainland, please contact us to make appropriate arrangements.
Distribution information
All arrangements for distribution drops made with After Hours Creative Ltd must be made in writing before the commencement of the distribution either by email, or first class post, verbal agreements may be accepted but will have no validity in the event of a dispute.
Date of the agreement by After Hours Creative Ltd to distribute the material is the date agreed with the client for the material to commence distribution to residential letterboxes in the agreed area. The material must be with After Hours Creative Ltd at least 5 working days prior to the drop or as otherwise agreed for distribution to commence on the agreed date.
Material accepted for distribution by After Hours Creative Ltd will normally be carried out by its own distribution force. Maps of the Main Area or Villages of Distribution Rounds are available from After Hours Creative Ltd by request.
Distribution drops can be booked by contacting us by phone or by email or by using our online contact form.
Weekend days, public holidays together with delays caused by adverse weather conditions, force majeure, acts of God, illness, are not included when we quote door to door delivery times. Delivery may therefore be affected.
Price agreed is the rate quoted for carrying out the distribution taking into consideration the size and weight of the materials. The price quoted is for the delivery time and dates given only.
All material is accepted for distribution only on the basis it meets the conditions of the British Codes of Advertising.
After Hours Creative Ltd will not accept materials of a sexual, salacious or racist nature.
All offerings made by the Customer should be morally and legally acceptable.
After Hours Creative Ltd retains the right to refuse any material for distribution that it considers unacceptable or inappropriate.
Payment for distribution
A booking deposit of 50% is required when making a booking for distribution (this is non – refundable when cancelled)
Balance of booking is then due 7 working days before distribution takes place. If booking is made less than 7 days before commencement the total amount is then payable at time of booking.
VAT is applicable on all invoices unless exempt by government legislation.
Types of distribution
Shareplan Standard: The distribution will be carried out with up to four other client leaflets which will be of non competitive nature.
Solus: The distribution will be carried out with no other client leaflets but the solus client material. Distributions of this type will normally be to client specified distribution areas.
Infill Distribution: If you do a lot of leaflet promotion across Leicestershire and your leaflets are not time or geographically sensitive, then infill delivery provides a very cost effective solution. Infill means that we hold a stock of your leaflets and use them to fill spare capacity in our share-plan rounds. We guarantee that we will not duplicate delivery into the same area, within an agreed amount of time. Our infill service is ideal for people wanting to do regular leaflet deliveries over a longer period of time.
Time sensitive material - The client must advise prior to quotation if the material is dated or time sensitive, such material may be subject to a surcharge. If After Hours Creative Ltd are not advised at the time of the quotation if the material is dated or time sensitive After Hours Creative Ltd do not accept responsibilty for late delivered material.
In all circumstances After Hours Creative Ltd cannot guarantee to reach every letterbox in the defined area, for whatever reason, but it will carry out its best endeavours to reach the maximum level of households.
Cancellation
Terms and Conditions of Cancellation
No order which has been accepted by After Hours Creative Ltd may be cancelled by the Customer except with the agreement in writing of After Hours Creative Ltd within 14 days of project completion/distribution or going to print and on terms that the Customer shall indemnify After Hours Creative Ltd in full against all loss including loss of profits, costs, damages, charges and expenses incurred by After Hours Creative Ltd as a result of cancellation. After Hours Creative Ltd may terminate the contract at any time without penalty. Any deposit paid by the Customer is non-refundable.
Liability
After Hours Creative Ltd cannot accept liability to the extent to which the fulfilment of its obligation is prevented or impeded as a consequence of any statute rule, regulation of strikes, lockouts and industrial action, fire, acts of God, war, postal delay, extreme weather conditions, force majeure, acts of terrorism, disaster conditions or any other reason beyond the control of the Company.
VAT registration Number 977 7806 49
Company Registration Number 6857235
